Job Summary

Responsible in daily site service charge collection and Management Office administration.

Key Responsibilities

1. To administer the daily operations of the Management Office.
   a) to provide overall office administration support to the management office, which includes filing, typing, faxing, photocopying, etc.
   b) to co-ordinate maintenance of office equipment.
   c) to co-ordinate office supplies such as stationery, manual receipt books, etc.
   d) to co-ordinate orders of maintenance materials and supplies and to carry out stock control.
2. To perform dedicated customer service functions by handling all aspects of
   complaints/enquiries from owners/tenants.
   a) to fill up the General Complaints Form (GCF) as and when there is a complaint made.
   b) to direct the GCF to the respective person-in-charge i.e. Township AM/Building Executive/Building Supervisor/Electrician/Technician, etc. for their immediate action.
   c) to monitor and co-ordinate all enquiries/complaints to ensure that complainants
   are informed of the status of their complaint.
3. To perform all aspects of site collection functions.
   a) to count and ensure daily collections are in order.
   b) to issue official receipt against payments made by owners/tenants.
   c) to prepare daily collection report.
   d) to co-ordinate actions on water meter locking exercise (if applicable).
   e) to organize and assist in the dispatch of water bills and statements/invoices to owners/tenants.
   f) to follow up with the owners/tenants on the settlement of their outstanding payments i.e. service charge/water bill/insurance/quit rent, etc.
4. To perform any other duties that may be assigned from time to time by the Management.

Qualifications

Min. SPM

Skills & Abilities

Experience : Knowledge on credit control.
Specific skills / abilities : Good communication/negotiation skills (oral)
Personal qualities : Good teamwork and hardworking.

Expected Minimum Years of Experience