Senior/Junior - System Support

Job Summary

Responsible of day-to-day business application support and coordinate with vendor on application troubleshooting. Manage and ensure system access accordance to authorization designated rights. Set-up, implementation, deployment, training and documentation of system usage to operation needs

Key Responsibilities

• Ensure the security and confidentiality of company database information, as well as customer data.
• Coordinate, implement, and deploy system application projects effectively.
• Support and maintain Gamuda Land's business applications to ensure optimal functionality.
• Verify and test application functionality against specification requirements before deployment to users.
• Liaise with vendors for program setup, installation, and configuration support.
• Perform database maintenance and housekeeping to ensure data integrity.
• Maintain accurate records of support and services provided to users and vendors.
• Document system operations and activities, including implementation reports.
• Confirm that applications meet all organizational requirements, policies, and standards.
• Plan and coordinate the implementation and deployment of system applications as needed.
• Translate business operations into functional specifications for system applications.
• Monitor and manage system configuration settings, ensuring security controls are in place and authorized.
• Collaborate with vendors or system providers for troubleshooting and consultations regarding application functionality.
• Fulfil any other duties assigned by management as necessary.
• To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
• Any other duties that will be assigned from time to time by the Management

Qualifications

• Degree in Business/Commerce, Management Information Services, Information Science,
• Information Technology, Software Engineering, Computer Science, Engineering or equivalent experience.
• Minimum 1 to 3 year working experience in relevant industry

Skills & Abilities

• Experience in property development services and customer relationship management is an advantage.
• Demonstrated ability to identify key issues, gather relevant data for investigation, and develop practical recommendations.
• Ability to recognize potential risks and make timely recommendations for mitigation.
• Able to communicate with all levels, hardworking and initiative.
• Able to keep updated IT knowledge and applicable to work environment