Assistant Manager - IT Business Support

Job Summary

Primary focus will be on IT Application Management & Support (e.g Leisure & Hospitality, Leasing, Retail & Malls).

Key Responsibilities

• To lead the application team in managing and supporting all existing IT applications, while serving as the primary point of contact for the business. 
• In this role, you will act as the business analyst within the Division, assisting in the development and implementation of new applications and processes. You will ensure the seamless day-to-day operations and continuous functionality of systems, while guiding the business through the adoption of new technologies
• To lead and assist with all setup, configuration of pricing, promotions & admin settings for systems used within the Division for Ticketing, Retail, F&B such as  Xilnex, Magento, Yardi and not limited to any other point-of-sales platforms that would be implemented including online platforms.
• Participate where appropriate in detail installation, configuration and testing procedures of all IT application implementations.
• To liase with respective service providers and vendors to analyze, trouble-shoot, resolve and document all operational issues faced which cannot be resolved within the IT Support or Gamuda Group IT team. To provide update and escalate issues accordingly to IT Support manager if necessary.
• To maintain the service uptime for all application related services and ensure that other respective business units or departments to operate in the most efficient, secured and reliable way.
• To manage and if and perform necessary application upgrade and patches to keep all versions of IT Infrastructure equipment up –to-date.
• To perform the required application Backup and Restoration processes required that meet financial and business compliance.
• Provide alternative or backup solution to end-users in the event of failures in order to allow business operation resumption.
• Assist and provide application expertise during Disaster Recovery activation and execution.
• Assist in budget planning and the procurement process for IT software/applications, services, and solutions to ensure cost-effectiveness and alignment with organizational goals.
• To assist and ensure that all application is compliant with group compliance and risks including access management review.
• Any other duties that will be assigned from time to time by the Management.
   

Qualifications

• Diploma / Advanced Diploma / Bachelor’s Degree / Masters in IT related qualification.

Skills & Abilities

• Experience in Key Infrastructure Technologies: Expertise in Windows Server 2012 Enterprise, VMware, HP Data Protector (Backup & Storage), iSCSI storage technologies, Firewall security, Networking including VLAN segmentations, inter-office WAN provisioning, and modern network monitoring and management solutions such as Meraki and Aruba switches is not necessary but will be an advantage.
• Cloud Computing: Knowledge of Google Cloud or similar cloud platforms for scalable IT solutions.
• End-User Support: Proficient in supporting mobile computing, laptop/desktop/POS devices including printers, office application software, and telephony services tailored to the Division technology environment.
• Industry-Specific Experience: At least 2-5 years of experience supporting IT environments in themed parks or similar organizational levels related to Ticketing, F&B, or Retail.
• Database and Application Management: Familiarity with MySQL/SQL databases and corporate application systems such as ERP is advantageous.
• Certifications and Added Skills: Certifications such as ITIL V4, PMP, are highly desirable, alongside knowledge of O365 products, including Power Apps and Power BI.
• Staff Management: Proven ability to manage and supervise IT staff, ensuring efficient operations and collaboration within the team.
• Flexibility: Availability to work during off days or outside standard working hours to handle emergencies or unforeseen circumstances when required.
• Able to communicate well with all levels, has high level of integrity, analytical, problem solving, works hard and smart, resourceful, able to work independently with minimal superivision / guidance, able to work under pressure to meet tight deadlines, good people management skills, meticulous, able to multi-task, willing to travel, willing to constantly improve and strive to do better.