Job Description
Job Title:
Executive - Customer Service
Posting Start Date:
01/08/2025
Job Description:
Job Summary
- Ensure smooth running of the Customer Service Unit in the department.
- Provide highest possible level of customer service in meeting customer’s needs.
Key Responsibilities
- Attend to customers and handle customers’ complaints to ensure complaints are promptly addressed within the departmental service standards.
- Attending to purchasers on the delivery of vacant possession.
- Carry out analysis on complaints received and recommend course of actions to minimize complaints and promote company’s image.
- Organise community activities and events to enhance community living in the township.
- Develop and build customer service qualities in all level of staff within the department.
- To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
- Any other duties that will be assigned from time to time by the Management.
Qualifications
At least Diploma holder in real estate or any related fields
Skills & Abilities
- Good communication skills
- Respond to customer within time frame
Expected Minimum Years of Experience
Minimum one-year