Executive - Customer Service

Job Summary

• Ensure smooth running of the Customer Service Unit in the department.
• Provide highest possible level of customer service in meeting customer’s needs.

Key Responsibilities

• Attend to customers and handle customers’ complaints to ensure complaints are promptly addressed within the departmental service standards.
• Attending to purchasers on the delivery of vacant possession.
• Carry out analysis on complaints received and recommend course of actions to minimize complaints and promote company’s image.
• Organise community activities and events to enhance community living in the township.
• Develop and build customer service qualities in all level of staff within the department.
• To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company.
• Any other duties that will be assigned from time to time by the Management.

Qualifications

At least Diploma holder in real estate or any related fields

Skills & Abilities

• Good communication skills
• Respond to customer within time frame

Expected Minimum Years of Experience

Minimum one-year